Ordering made to measure glass splashbacks online or through a supplier is a straightforward process, but once production begins, changes are usually no longer possible. Because glass is cut, polished, and toughened to exact specifications, confirming every detail before manufacturing starts is essential. Knowing what to ask customer support can prevent costly mistakes and ensure a smooth installation.
Confirm Measurements And Cutout Details
Before production begins on made to measure glass splashbacks, confirm that your submitted measurements have been reviewed and approved. Ask customer support whether they require final confirmation in writing and whether your dimensions have been checked against standard tolerances.
It is especially important to verify cutouts for power points, switches, and fixtures. Ask for a visual layout or drawing that shows exact positioning. Confirm measurements from fixed reference points, such as from the left edge and from the benchtop surface, rather than from estimated distances.
Also check whether allowances for expansion gaps or installation clearances are included. Even a few millimetres can affect fit if walls are not perfectly square.
Clarify Glass Type, Finish, And Edge Specifications
Different projects require different glass types. Confirm whether your splashback will be manufactured from toughened safety glass and whether it meets local compliance requirements, particularly if it is installed behind a cooktop.
Ask about edge finishing. If any sides of the splashback will remain visible, confirm that polished edges are included. Unfinished edges should only be used where the glass will be completely concealed.
If you have selected a colour, tint, mirror, or printed design, request confirmation of the exact finish specification. For printed or coloured panels, ensure you have approved the final proof before production starts. Colour representation can vary slightly from digital screens, so clarification is important.
Discuss Production Timeline And Delivery Details
Ask customer support for a clear production timeline. Confirm how long manufacturing will take and when dispatch is expected. This helps you coordinate installation and avoid unnecessary delays.
Clarify delivery conditions as well. Ask how the splashback will be packaged, whether tracking details will be provided, and if someone must be present to sign for delivery.
It is also wise to ask about damage reporting procedures. Understanding the timeframe for reporting transit issues protects your rights in case something arrives damaged.
Conclusion
Customer support plays a vital role in ensuring your made to measure glass splashbacks are produced accurately and delivered safely. By confirming measurements, cutouts, glass type, edge finishes, and delivery details before production begins, you reduce the risk of costly errors. Taking the time to ask the right questions provides confidence that your splashback will arrive exactly as specified and ready for professional installation.
